Privacy Policy

EliteGen Lab respects your privacy and is committed to protecting your personal information.

1. INFORMATION WE COLLECT

We may collect the following information when you use our website:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order information
• Device and browser information
• IP address and website activity data

2. HOW WE USE YOUR INFORMATION

Your information may be used to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding orders or account activity
• Improve website functionality and customer experience
• Prevent fraudulent transactions
• Maintain legal and operational compliance

3. PAYMENT PROCESSING

• Payments are securely processed through third-party payment providers.

• EliteGen Lab does not store full payment card information on our servers.

4. COOKIES & ANALYTICS

• Our website may use cookies, analytics tools, and tracking technologies to improve website performance and user experience.

• Users may disable cookies through browser settings, though some site functionality may be affected.

5. THIRD-PARTY SERVICES

• We may share limited customer information with trusted third-party providers such as payment processors, shipping carriers, analytics providers, and fraud prevention services solely for business operations.

• We do not sell or rent customer information to third parties.

6. DATA SECURITY

• We implement reasonable technical and organizational safeguards designed to protect customer information from unauthorized access, misuse, or disclosure.

7. SMS & EMAIL COMMUNICATIONS

• By providing your contact information, you consent to receive transactional communications related to your orders.

• Marketing communications are optional and customers may opt out at any time.

8. CONTACT INFORMATION

For questions regarding these Terms or Privacy Policy, please contact:

EliteGen Lab
support@elitegenlabusa.com