Terms & Conditions
ELITEGEN LAB – TERMS & CONDITIONS
By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. These terms govern all purchases, website usage, and interactions with EliteGen Lab.
1. ELIGIBILITY
• You must be at least 21 years of age to purchase products from this website.
• By placing an order, you confirm that you are purchasing products solely for lawful laboratory and scientific research purposes.
2. RESEARCH USE ONLY DISCLAIMER
• All products sold by EliteGen Lab are strictly intended for laboratory and scientific research purposes only.
• Products are for in vitro research use only and are NOT approved for human or animal consumption, medical use, therapeutic use, diagnostic use, or clinical application.
• The statements made on this website have not been evaluated by the Food and Drug Administration (FDA).
• Products sold by EliteGen Lab are not intended to diagnose, treat, cure, or prevent any disease.
• By purchasing from this website, you acknowledge and agree that you understand the nature of these products and assume full responsibility for their proper handling and lawful research use.
• EliteGen Lab reserves the right to refuse or cancel any order at our discretion if we suspect misuse, fraudulent activity, unlawful intent, or violation of these Terms & Conditions.
3. PRODUCT USE RESTRICTIONS
• Products sold by EliteGen Lab may only be handled by qualified individuals familiar with proper laboratory procedures and safety protocols.
• Customers agree not to misuse products or represent them as suitable for human or veterinary use.
• Any improper use of products purchased from EliteGen Lab is strictly prohibited.
4. INTELLECTUAL PROPERTY
• All website content including logos, branding, product descriptions, graphics, images, text, and media are the intellectual property of EliteGen Lab.
• No content may be copied, reproduced, distributed, or used without prior written consent.
5. ORDER ACCEPTANCE & FRAUD PREVENTION
• EliteGen Lab reserves the right to refuse, limit, or cancel any order at any time for reasons including suspected fraud, chargeback risk, inaccurate information, or policy violations.
• We reserve the right to verify customer information before fulfilling orders.
6. SHIPPING & DELIVERY
• Orders are typically processed and shipped within 1–2 business days after payment confirmation.
• Shipping times are estimates and are not guaranteed.
• EliteGen Lab is not responsible for delays caused by shipping carriers, weather, customs, or circumstances outside our control.
• Once an order has been transferred to the shipping carrier, risk of loss transfers to the customer.
7. REFUND & REPLACEMENT POLICY
• Due to the nature of our products, all sales are final.
• We do not offer refunds or exchanges.
• Replacements may only be issued for products that arrive broken, damaged, or visibly compromised upon delivery.
• Customers must contact EliteGen Lab within 48 hours of delivery to report damaged or cloudy products.
• Clear photos of the damaged product and packaging are required for review.
• Customers may be required to return the affected product before a replacement is issued.
• EliteGen Lab reserves the right to deny replacement requests that do not meet these requirements.
8. LIMITATION OF LIABILITY
• EliteGen Lab shall not be held liable for any misuse, improper handling, unlawful application, or improper research practices involving products purchased from this website.
• Customers assume full responsibility for compliance with all applicable local, state, and federal laws regarding product handling and research use.
9. MODIFICATIONS TO TERMS
• EliteGen Lab reserves the right to update or modify these Terms & Conditions at any time without prior notice.
• Continued use of this website constitutes acceptance of any revised Terms.